How do I update the billing/delivery address?

If your billing or delivery address has changed during your subscription period, you can update your details through your online account. Alternatively, you can contact our team by clicking the ‘Submit a ticket’ button at the top of the page.

If contacting our team: 
Please provide the full name and address currently held on your account, along with your new address, including postcode, so we can assist with updating your details.

If updating your details online: 
Please visit the relevant login page linked below and sign in using your billing email address and billing surname/postcode:

UK: https://myaccount.natgeokids.co.uk/
IE: https://myaccount.natgeokids.ie/

- To update your billing address, click the EDIT INFO button under the ‘User Information’ section at the top of the page.

- To update a recipient’s delivery address, scroll down to the ‘Your Gifts’ section and click the EDIT RECIPIENT button beneath the relevant recipient’s details.

If a recipient doesn't show under the 'My Gifts' area, please email the customer service team for assistance.

Please note that all delivery address updates will take effect from the next issue due to be mailed. If an issue has already been arranged for dispatch, we will unfortunately be unable to amend the delivery address for that issue.