Cooling off period

If you change your mind or for any other reason decide you do not want to subscribe to one of our publications, you may cancel your order at any time before receiving the first issue of your current subscription, and up to fourteen days after the day you receive the first issue of the current subscription. To cancel your subscription, please follow the cancellation process set out in the “Cancellations Process” section below


Continuous Subscriptions

When you take out a Digital or Standard Subscription, it is on a continuous basis, meaning that your subscription will automatically renew for another year unless notified. You may request to cancel your subscription at any time, with such cancellation to take effect at the end of the minimum subscription term. For example, when taking out an annual Standard Subscription, you may request to cancel at any time, but your subscription will end when the current full year’s term has been completed. 

Canceling part way through an annual term: 

If you request to cancel part way through your annual term, we will continue to send the remaining issues you have left within that term – we do not offer a remains value refund for the remaining issues left within your annual term. Your subscription will end after you have received the 13 issues within your current annual term.

Requesting a refund after auto-payment has been taken:

You may also cancel your subscription and request a refund within  days of the new auto-payment being taken for your next annual term, if you have provided your email address upon subscribing, you will be notified of the payment being taken by email. To cancel your subscription and to request a refund, please follow the cancellation process set out in the “Cancellations Process” section below.

Cancellation Process

To cancel a Subscription, you must inform us:

  • In writing, either to the address noted at the end of these terms and conditions, or by emailing us at help@ngkids.co.uk giving us your name, address and order reference.   
  • By telephone by calling us on +44 333 577 7272, giving us your name, address and order reference.

National Geographic Kids magazine,
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