Any free gift associated with the new subscription promotion that you have taken out will be despatched as soon as we have received your order and your payment has cleared. If your gift has  not arrived within four weeks of placing your order, please search for the name of the gift that you are waiting for in the box above. If there is nothing to say that your gift is out of stock, please contact us using the New Support Ticket button above and we will send you a replacement. Please remember to give us your name and post code or your subscriber ID.